TABUK CITY, Kalinga, Feb. 17(PIA)-- The Civil Service Commission (CSC) is helping government agencies that failed to comply with the provisions of the anti-red tape act (ARTA).
In the Cordillera Administrative Region (CAR), 18 agencies are being closely watched and visited to introduce reforms as provided in the ARTA law.
CSC-CAR Director Fernando Porio is going around the provinces and the city of Baguio discussing with the management of the 18 agencies the provisions of the act at the same time advising them to comply with the law that requires frontline service providers to render maximum service satisfaction and serve the needs of their public clientele without delay.
“The Commission is validating the findings of Pulse Asia and CSC’s own findings from a survey it conducted last year that found government institutions not doing their job and neglecting their duties to the detriment of the public clientele. “ARTA Watch is aimed at correcting this failures and introducing reforms to speed-up delivery of public service,” Porio said.
He said part of the intervention CSC will give these failing offices is training and advisory. “Another is incorporating the Report Card System (RCS) to the Local Government Performance Management System (LGPMS) and seal of good housekeeping of the Department of Interior and Local Government (DILG).
Porio said CSC will do the correction within a 13-month period. “We will be going back to these offices to see if something positive happen,” he said adding standards have to be set in order to fast track service delivery and comply to some basics of the law like the establishment of the complaint and public assistance desk and special sector lane.
He said President Aquino gave this marching order to CSC to cleanse the bureaucracy of non-performing employees and upgrade service satisfaction of clients in order to attain national economic and social growth. (JDP/PAB-PIA CAR,Kalinga)