Antipolo holds public service seminar for frontliners

By Gideon Gapayao

Wednesday 25th of July 2012

ANTIPOLO CITY, Rizal, July 25 (PIA) -- The city government of Antipolo has organized a seminar to improve the quality of services of its personnel at the Cloud 9 Sports and Leisure in Sta. Cruz which started Tuesday, July 24 until today July 25.

The city government of Antipolo organized the two-day seminar entitled, “Customer service: A culture of excellence” for its frontline personnel. It is being facilitated by the city human resource and management office (CHRMO) led by Amy Quezada.

The seminar aims to enhance the quality of public service by instilling in all frontline personnel an “above and beyond the call of duty” initiative in their work pursuant to the Anti-Red Tape Act (ARTA) of 2007. The ARTA was made to improve efficiency in the delivery of government service to the public by reducing bureaucratic red tape.

After the capacity-building seminar, participants are expected to provide their customers with more positive outcomes; improved customer care and services on a continuous basis; mutual trust, respect and honest communication with customers and full understanding of the ARTA law.

The seminar will provide participants with knowledge, methods and guidelines that will help them in providing premium services in response to the needs of city hall clients.

Customer service and customer satisfaction are integral in the delivery of public service. Improving the performance of frontline services given to the public contributes to the practice of good governance of Antipolo City. (CPG/GG,PIA4A/Antipolo PIO)